Archive for Marketing Ethics


TODAY: Amazon Launch of ‘The 7 Graces of Marketing’ by Spirit Authors Founder Lynn Serafinn

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Back when I started Spirit Authors 2 years ago, it was my intentions to create a site that could help mind-body-spirit/self-help authors– both aspiring and extablished–to learn how to establish themselves online, so they could learn how to spread the word about all the great work they do. The 7 Graces of Marketing BOOK COVERIt was my experience that a great many artist, holistic and spiritually-minded people didn’t like to do marketing; and as a result, they stuggled to survive financially. I found it sad to see so many people give up on their dreams, so I wanted to make sure Spirit Authors provided them with lots of (free) resources that could help them.

At the exact same time I was launching Spirit Authors, I began writing a new book of my own, which originally was intended to be a book for all those sensitive souls who didn’t like marketing, but needed to do it. I thought if I could help create a new paradigm for these kinds of people, it might be useful.

But after I started diving deeply into the subject of marketing, I discovered so many revealing (and sometimes shocking) things about its history, intention and practice, and so many serious issues arising from consumer culture, that I knew this book was going to be something altogether different from what I had originally intended.

And now, after 2 years of daily writing, researching and pulling it all together, TODAY–Tuesday December 13th, 2011–is the big Amazon launch for my new book The 7 Graces of Marketing: how to heal humanity and the planet by changing the way we sell. (Click the title to find buy the book and receive some great gifts).

The 7 Graces of Marketing is a bold, holistic and often spiritual examination not merely of the world of advertising, but also of our entire world view. It reveals how our relationships with Self, others, our businesses, our economy and the Earth impact our health, our economy and the delicate ecological balance of our natural world. As much for the conscious consumer as the business owner, this book shows why traditional ways of selling are ultimately doomed to fail, and how both business owners and consumers can begin to heal the world by embracing a new paradigm I call ‘The 7 Graces of Marketing.’

When you buy the book TODAY you can receive the complete set of 7 MP3s (over 10 hours of audio) from last week’s 7 Graces of Marketing Telesummit, with 24 internationally renowned speakers, such as Joe Vitale, Eric Pearl and 22 others, speaking about the ‘7 Deadly Sins’ of marketing and the ‘7 Graces’ of marketing. You’ll also receive dozens of other gifts offered by my friends and colleagues, to express our appreciation for your support.

To buy the book, and claim your MP3s from the 7 Graces Telesummit, and receive a fabulous selection of gifts from my friends and colleauges, here’s all you need to do:

  1. Sometime TODAY, go to This is the “launch” page.
  2. On that page, you will see links to buy the book on Amazon US, Canada or UK (yes, you may purchase the book from another Amazon site; we just didn’t have room for all the links)
  3. Click a link to buy the book on the Amazon of your choice. You may buy the book in either paperback or Kindle version
  4. After you have purchased the book, Amazon will give you a purchase code. The purchase code is a 17-digit number, and it looks like this: 123-1234567-1234567. Copy this number to your computer clipboard.
  5. Return to the “launch page” and enter your name, email AND your Amazon purchase code in the form.
  6. When you hit the button that says “Yes, Please!” you will be taken immediately to the “bonus” page. This page has all the links to take you to the bonus gifts.
  7. Just click the links of the gifts you would like to download.

That’s all there is to it!

I am extremely passionate about this subject (as you will have heard if you listened to last week’s telesummit), and I am dedicated to getting the dialogue started in the business sector so we can change the way we do marketing, and make a brighter, healthier, happier world for our children and children’s children. I do hope you’ll check out The 7 Graces of Marketing.

Click HERE to get the book, the MP3s and free gifts now

Please PAY NO ATTENTION if Amazon says, “Only 3 left in stock” or “Ships in 1-4 weeks”. We have test ordered the book, and it takes about a 7-10 days to ship, and it is IMPOSSIBLE to “be out of stock” because this is a “print on demand” book, which means the book will be printed and shipped to you whenever you place an order.

If you have any questions or experience any problems, please do not hesitate to contact me via the contact from on this site.

AND, I’d love to hear what you have to say about the book after you have read it, so be sure to subscribe to this blog so you can find your way back here. I’m also starting a 7 Graces of Marketing Community for everyone who has bought the book, and who would like to meet others of like mind who want to bring ethics and values back into our business and marketing. So please do stay in touch.

With gratitude and appreciation,

Lynn Serafinn

Author, coach, author promotions

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Other the past few months, many authors have been writing to me all in a fluster over a controversy that apparently has arisen between Amazon and Lightning Source. I wanted to address this controversy because, frankly, I think a lot of people are having a knee-jerk reaction to what I think is basically an ethical issue, and I would like to show what I think might be a more ‘holistic’ response to it.

First of all, you need to know a bit about the parties involved and what is going on. Before we do that, let’s take a quick look at the flow that is involved in the production of any product, including your book:

1) It starts with the creator
2) It goes to the publisher
3) Then it goes to the manufacturer
4) Then to the distributor
5) Then to the retailer
6) Then to the consumer

STEPS 1 & 2: When you are truly self-publishing a book, YOU are also the publisher (so steps 1 and 2 are combined). But if you are going through a subsidiary press (such as iUniverse, Balboa Press or Create Space), you are not 100% ‘self published.’ On the one hand, you ARE self-published in that you don’t need a publishing deal and you retain all rights to your work. On the other hand, you are NOT self-published in that your subsidiary publisher is entitled to (usually) around 50% of your royalties as long as you print through them.

STEP 3: In printing, the ‘manufacturer’ is the printer. The publisher (even if that means you) then sends the book to the printer. Either we get a quantity of books printed in advance, or we use a “print on demand” (POD) service. Back when I first started out in the published world (and also when I ran a record company), you typically have to order 1000-2000 copies of your book (or record/CD) in order to get a decent price. Then, you always ran the risk of your publication sitting around collecting dust because you couldn’t move 2000 copies. Since the rise of POD in the publishing industry, that risk and investment has been removed for self-publishing authors. Lightning Source is one such POD service, certainly the most known in the world, and the one I use and recommend to my clients. Instead of having to buy 2000 copies of your book and the ship them to distributors, they print them ONLY when you have a customer for them (whether wholesale or retail), so you only pay for what you know you are going to sell.

STEP 4: The next step is to send the books to a distributor who then sells the books to retail shops. Of course, this saves the publisher a heck of a lot of time and energy, so the distributor is one of the most important pieces of the sales puzzle. Distributors typically buy your product between 50-60% off the retail price (55% is the most common), so they can sell it on to retails shops, and the retail shops can make a profit. That means if your book is selling for $10, they will pay around $4.50 for your book. From that price, you deduct your printing costs (I spoke about this in another article – Click HERE if you’d like to read it), and that is your profit.

Now what is so cool about Lightning Source is that they will also distribute your book for you via Ingram Book Company. Mind you, that does NOT mean that retail shops will necessarily BUY your book. It just means that they can supply them with your book if they order it.

STEP 5: The next step is the retailer. The retailer is the ‘shop’, whether online or on the ground, that sells your book to the customer. Typically, in my experience, retailers in the book and record industry buy your product for between 35-45% off the retail price. That means they will pay about $6.00 for a $10 book, which means the distributor makes about $1.50 per book sold, and the retailer makes about $4.00. However, as we all know, retailers like to be able to have a good profit margin so they can LOWER the price, to be able to entice customers to buy your product OR to get RID of a product that isn’t selling (let’s hope that doesn’t happen to OUR books!). Back when I was a retailer, I often had to sell “dead stock” at cost or even BELOW the price I paid for it. It’s the only way to keep cash flow going. So retailers take a risk every time they buy something. They want to know they can sell it.

STEP 6: The last step, of course, is the customer. The customer likes to get a good deal on a product. That’s why, if you give your distributor a good discount in the first place, the retailer will have the freedom to lower his price and get more people to buy your book.


The thing that confuses me is how Amazon fits into this picture. Now I have a close connection to Amazon in that much of my business depends upon it, as I work with authors. And as a customer, I have also found them to be both reliable and convenient. Authors love to see their books on Amazon because they can reach a wider audience much more quickly than they could by going only through traditional distribution routes to retail shops. All in all, Amazon is a great asset for us authors.

But here’s where things are a bit hazy. According to their entry on Wikipedia, they are it is often called the world’s largest online retailer. Most of us associate Amazon with books, but they have really expanded and now sell just about everything.

So Amazon is a ‘retailer’ (Step 5 in the model above) BUT for some strange reason, when it comes to purchasing power, they are not paying the same price for the books they sell as other retailers. In fact, they are paying the price that wholesalers/distributors pay for your book (Step 4). That means they are buying books at an average of 15% LESS than other retailers. This means they have a tremendous advantage in that they can seriously undercut your High Street book shop.

But wait… there’s more…

As many of you know, Amazon also now has a subsidiary press called Create Space. This means they are also now operating at Step 2 of the model above (I’m not sure who their printer is). This means they are now getting that extra 50% of your end profits when you publish through them. Now, fair enough, I can fully understand that Amazon saw the opportunity to profit from the self-publishing boon. It’s called free enterprise. I have no argument with that, as it totally makes sense.

However, here’s the problem…

Recently, word on the street is that Amazon is started a new policy of listing books that come from Lightning Source and other POD suppliers as being “Out of Stock” with sometimes an estimated 1-3 week delivery status! Lightning Source are aware of this, and say that they are ‘continuing to look into the issue and are evaluation our options to address it.”

Of course, this makes no sense whatsoever because when you use a POD service there’s no such THING as being ‘out of stock’. Your digital file is always ready to be printed and is in fact printed as soon as the POD service gets the order.

Some authors have been writing to me in a panic over this, and asking my opinion if I think they should switch from being 100% self-published to going with Create Space, because then they would be assured to be listed as “in stock” (as Amazon will ONLY guarantee this status for their own subsidiary press).

Here’s my answer:

Absolutely NOT!

Why? Partially from a practical level, and partially from an ethical one.

The practical argument: First of all, in my experience, authors who publish through Create Space appear ONLY on the US Amazon site (Amazon dot com) until they reach a certain sales status. I learned this the HARD way when a client of mine launched last year with me, and a couple of weeks before launch we realised she did not appear on the Canadian or UK sites. Now let me assure you, the Canadian and UK mind-body-spirit markets are nothing to ignore! Many of my clients sell as many books in Canada as they do in America, taking them rapidly up to #1 in Canada as Canada has 10% of the population of the US. These are very important markets for spiritual and self-help authors.

The ethical argument: Secondly, I have major issues about the ethics of this situation. Amazon is trying to wear 3 different ‘hats’ here: the publisher (Step 2), the distributor (Step 4) and the retailer (Step 5) in the sales chain. Each of these ‘steps’ has ethical obligation to be equitable to their customers, whoever they may be. And the break in this system is the conflict of interest they have between Step 2 and Step 4, which gives them an unfair advantage at Step 5. First of all, I have no idea how Amazon managed to gain the status of a distributor in the first place when they are not distributing to anyone; they are retailing directly to the public. But that aside, if Amazon are playing the role of a distributor to other publishers, it seems incredible that they would treat these publishers—who are their customers—any differently from their OWN publishing company. The two hats have to remain separate; otherwise, what we are verging on is a violation of anti-monopoly trade laws. In fact, I wouldn’t be at all surprised if we hear about a litigation in the near future.

So what do we do?

One blogger’s suggestion was to go with BOTH Create Space and Lightning Source, so as to ensure your book is shown as ‘in stock’ on Amazon all the time. Well, I’m sorry, but I refuse to succumb to the bullying.

My personal solution is two-fold:

1) Use your power of the pen to write about this in as many places as you can so Amazon starts to feel the heat and
2) Education your audience about the situation. In other words, when you do a launch or publicise your book TELL your readers that it might say ‘out of stock’ on Amazon, and that it is simply not true.

Authors should be able to set up their own publishing companies and be treated like any other company. I am a believer in FREE enterprise, which means that big businesses must not be allowed to bully the small business owner out of their own enterprise. Small business owners are the life-blood of the world, and nearly all of our current economy AND environmental problems are due to our current dependency upon big businesses in general.

I love Amazon and I have no desire to ‘take them down’. But as consumers, and self-publishers, let’s at least hold them accountable for their behaviour by not reacting to such unethical bullying strategies.

All power to the self-published author!

Lynn Serafinn, MAED, CPCC is a certified, award-winning coach and teacher, marketer, social media expert, radio host, speaker and bestselling author. Her eclectic approach to marketing incorporates her vast professional experience in the music industry and the educational sector along with more than two decades of study and practice of the spirituality of India. In her work as a promotional manager she has produced a long list of bestselling mind-body-spirit authors. She is also the creator of Spirit Authors, which offers training, coaching, business-building and inspiration for mind-body-spirit authors, whether established or aspiring. Passionate about re-establishing our connection with the Earth, she supports the work of the Transition Town network in her hometown of Bedford, England.

Lynn’s Books

The Garden of the Soul: lessons from four flowers that unearth the Self (2009)

The 7 Graces of Marketing: how to heal humanity and the planet by changing the way we sell Coming December 2011.

To contact Lynn for coaching, campaign management or media appearances, please fill in the form at

Sign up for Lynn’s 2x monthly newsletter “Creative Spirit”, exclusively for AND about mind-body-spirit authors, and receive two free audios on personal transformation

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Book promotion coach and campaign manager Lynn Serafinn from Spirit Authors shares her tips on what authors should NEVER say to new online network connections.

Recently I received a private message from a new connection on LinkedIn that I thought was so exemplary of everything one should NOT say in a first contact letter, I thought it would make an excellent article for my readers.

Below is a paraphrase of what I received:

Hi Lynn,

My name is Fred Flintstone and I am inviting you to view a few chapters of a soon to be released classic. It’s a controversial memoir about being a Stone Age man in a modern world. Please let me know what you think via the Guest Book at Please forward the link to someone else who may benefit from it.


(Please note: Of course, this is NOT the actual letter I received, and did tell the real author I would be sharing this example with my readers)

Let me ask you this: If ‘Fred Flintstone’ were actually a real person and this were a real letter from someone with whom you had just connected (and had not yet even exchanged any messages), what would be your reaction? Be honest.

Well, my first reaction was quite dismissive, if you want to know the truth. I was almost ready to archive it without replying. But then I thought, What was this person really thinking and feeling when he wrote this? I imagined that he thought this letter made him sound confident. After all, our culture is always talking about people needing to embrace self-belief and have a feeling of self-worth. So was this letter a display of genuine confidence or was it from someone who was trying to appear to be confident according to some guidance he learned somewhere?

While my instincts told me this was the latter, I felt it wasn’t fair of me to dismiss the letter simply on the grounds of how authentic I deemed it to be. However, I knew full well that many other people on LinkedIn were likely to dismiss Fred’s letter, not giving it a second thought. And then, what would have been to point of the poor author’s efforts, trying to reach out to his connections?

… Connections! I thought. Ah, yes, that was the real problem.

Fred was not connecting with me. He was talking ‘to’ me, not ‘with’ me. He was not engaging. He was telling me what I should think about his book (that it was a classic) and, furthermore, was asking me to forward it to others ‘who may benefit.’ The words take the ‘high ground’. When you are on high ground, you cannot connect with your reader.

I decided to check out Fred’s profile. Now what was SO interesting is that he worked in the marketing industry. And frankly, to me, the letter showed it. Most of traditional (or what I call ‘Old School’) marketing does not, as a rule, embrace connection as one of its strategies (or values). Furthermore, ‘Old School’ marketing (hey, should I spell it ‘Old Skool’, you think?!) has no qualms about telling us what we should think about their products. Old Skool Marketing (oops, there I did spell it that way) is, in my view, disconnecting and disempowering to its customers. That is precisely why I don’t use it. Still, the old methods are taught in so many marketing training programs even today.

This got me started thinking about my own values and how I believe in empowering people. If I simply deleted Fred’s message, ‘rejecting’ and judging him in my mind, how would I be honouring my life purpose and all I stand for?

I wouldn’t be.

So do you know what I did?

I decided to write Fred back, telling him honetly about my reaction, and giving him a suggestion of what he might have written. It was exactly the same kind of feedback I would have given one of my own clients. Here’s what I wrote back:

Hi there Fred,

Hmm… as one marketing person to another, may I be so bold as to advise that possibly the worst thing you could EVER do in your first communication with someone is to say, “I am inviting you to view a few chapters of a soon to be released classic”?

You might think it sounds confident, but it actually does not impact the reader that way. It comes across as bragging, as we do not know each other at all yet. What’s more, LinkedIn has a very different ethos from other networks, and messages like this are generally not seen as good form.

I’m not writing this to criticise you, but rather to advise you so you don’t end up alienating people on LinkedIn or your other social networks. In social networking, the first rule of thumb is to connect at a personal level and to be generous with your advice and personality.

Here’s an example of an alternative “hello” letter you might have sent:


Hi Lynn,
My name is Fred Flintstone. When I read your profile I wanted to connect because I see you are a fellow author and that you work with other authors.

I’d love to hear more about your book, your message and what you do to help authors. Drop me a line and tell me more when you get the chance.

I just published a memoir about being a Stone Age man in a modern world at As you are experienced with promoting authors, I’d be most pleased if you visited it sometime.

Looking forward to connecting,



Can you see the difference, Fred? In your letter, it’s all about you. Furthermore, you are asking me to help promote you without even bothering to talk to me as an individual. In the one I just wrote, you show that you have looked at my profile and considered me as a human being. Then, you are inviting me to tell you more about myself. THEN when you ask me to visit your site, it is humble and appreciative and not “you should read my book because it is a future classic”. That will never win people over to you.

BTW, this is the sort of stuff I teach people all the time. I help authors build their platform, which means building relationships. I have produced 6 top-10 authors this year alone, 4 of them have gone to #1. So trust my advice and it will help ensure your book has a chance at becoming a classic. 🙂

Warm wishes,

Ok, I have to admit, when I hit ‘send’, my heart did a little flip-flop and I asked myself if I wasn’t been rather BOLD in sending this letter. But then I thought, I’ve got nothing to win or lose here. My intentions are actually to HELP this person succeed in his project. He can reject it completely if he wants. He can write back to me and tell me I’m an arrogant jerk who should mind her own business. I was prepared for whatever happened.

As it turns out, Fred did write back a few days later.

He wrote:

Hi Lynn

Thanks for your letter. It was… enlightening.

What do you charge for your services?


I SWEAR to you, this is a true story!

ALWAYS REMEMBER: Your contacts on LinkedIn, Facebook, Twitter, etc., are real people. They have hearts and souls and desires and talents just like you. Connect first. Find out to WHOM you are writing. READ their profiles. Ask questions. You don’t need to sell ANYTHING if people like you.

Connect! Connect! Connect!

I hope you found this real-life example useful. AND I want to thank Fred, who is a GREAT sport for letting me paraphrase his message, for giving me some great content for my readers. I know it will help many people.

Fred, I really do hope your book becomes a classic.

About Lynn Serafinn, Creator of Spirit Authors

Lynn Serafinn

Lynn Serafinn is a transformation coach, book promotion coach, radio host and bestselling author of the book The Garden of the Soul: lessons from four flowers that unearth the Self. She also works as a campaign manager for mind-body-spirit authors and has produced several top-10 book campaigns, including FOUR #1-sellers, in 2010 alone. She created Spirit Authors to offer training, coaching, business-building and inspiration for mind-body-spirit authors, whether established or aspiring. Contact Lynn about YOUR book project at at

Be sure to subscribe to this blog for regular book writing and promotion tips (just fill in form at right of your screen).

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Throughout the year, Lynn also hosts large-scale telesummits with world-class speakers on a range of mind-body-spirit topics. Your subscription to Creative Spirit will ensure you’ll be the first to know how to attend these free events.


Would you buy from this man?

Would you buy from this man?

Well, ok, the word “sell” does have four letters, but you know what I mean.

What is it about this photograph that creates a negative reaction in so many of us? Is this the mental image we have attached to the word “selling”? How many of us unconsciously believe selling to be something sleazy, insincere and unpalatable? If we do, why? And what are the ramifications of our aversion to this four-letter word?

I am a spirit author, but I’m also a coach. The majority of my clients are holistic healers, coaches, authors (especially in the mind-body-spirit genre), teachers, and artists in general. What do all these people have in common? Well, for one thing, they tend to be highly sensitive, creative, spiritually focussed and caring individuals. They are also very devoted to their craft, and have a strong desire to help and inspire others. They sound like lovely people, don’t they? They are.

But these people also tend to have another thing in common—they have a strong tendency to cringe at the mere mention of the word “selling”. This is nothing new. After all, the notion of the Bohemian “starving artist” has been with us for centuries. Art and money have always seemed to be antithetical forces in our minds, whether consciously or not. I was a professional musician for decades and used to hang out with the “arty” crowd, and I always found it amazing how many artistic people maintained the notion that getting paid well for their art was tantamount to “selling out”.

Similarly, we seem to create the same divide when it comes to healing professions or anything to do with the heart and soul. I cannot tell you how many people I know in these areas who have the unspoken (and sometimes spoken) belief that asking for money for their work renders them insincere. As a result, they don’t ask for what they deserve. Sadly, I have watched all too many of them go out of business over a short period of time.

So, we have a dilemma.

On the one hand, from a practical perspective, if all the sensitive, soul-based, caring, healing and creative people in the world do not get paid adequately for the wonderful things they do, it means that the world will no longer be blessed with wonderful healers, writers, artists, musicians, coaches, teachers, etc. And that would be a real tragedy.

On the other hand, if all heart-based people in the world suddenly became hardened sales people, like the grinning fellow in this photograph, they would lose the wonderful quality that makes them who they are. If money became the sole focus of their mind-body-spirit work, it would take the soul out of what they do.

Clearly a balance must be found between the two extremes.

This balance was the primary focus I had when I wrote “Module 2: Pre-Publication Marketing Musts” of the Spirit Authors course. “Selling” in the mind-body-spirit genre is very different to other markets. We cannot embrace the same formulae taught by many other marketing schools and expect to reach our target audience in a positive way. After all, the people who read your mind-body-spirit books are just as sensitive as you are, and they cringe just as much at the word “selling” as you do. The mind-body-spirit market is a giving one, based upon long-term relationships. Module 2 of the Spirit Authors course is aimed at showing you how to build your promotional platform in a way that is authentic, guilt-free, friendly and fun.

Helping you to learn how to “sell” your wonderful mind-body-spirit book without this four-letter word getting in your way is a big part of what Spirit Authors is all about. We’ve got a fantastic Grand Opening going on throughout the week of 22-26 February 2010, with over a dozen industry experts coming on board to enlighten, inform and inspire you. 

18 VIP Guests for the Spirit Authors Grand Opening

Time left to the Spirit Authors Grand Opening:


Please leave your comments, opinions, experiences and pearls of wisdom below.

I LOVE reading your contributions. 🙂


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